What if you could teach your servers an easy way to understand and address customers’ needs without uttering a word? Jodi RR Smith, founder of Mannersmith Etiquette Consulting in Marblehead, Massachusetts, says it’s possible simply by paying closer attention to the signals that we all reveal through body language. Servers who pick up on guests’ natural body cues can improve
the overall customer experience and boost check averages—and earn
bigger tips in the process. Here’s how to do it.
Servers can increase check averages, boost tips and improve the guest experience by
paying closer attention to visual cues. By Liz Barrett