Ditch the norm and never miss an order again
One of the most commonly ignored parts of a pizza operator’s business are the basic communication services—specifically, telephone and Internet service. Yet for any carryout/delivery-based business, these
together carry virtually all orders to the store. How often
do we hear, “I HATE my phones” or “My Internet goes out
all the time, and I miss web orders and cannot run credit
cards”? Plus, of course, there’s the issue of busy signals. A
busy signal is like locking your door in the middle of the day.
The solution? PizzaCloud has a two-part service:
First—the IP phone service. The base package includes up
to six phones, a fax and/or EFAX connection and 10 phone
lines. Yes, 10 lines is more than you need, but that is the
point: In the busiest hour of the busiest day of the year, no
one will get busy signals.
The second service is the high-speed 4G/LTE cellular data
backup. They install an additional router with a built-in cellular data modem. When your Internet service goes down,
the backup kicks in and keeps the phones, web order flow
and credit card processing all working. Without this, any
VoIP service is risky.
Other features of the phone system include start-of-call up-
sell messages, such as, “Thanks for calling Bob’s Pizza. Add
some cheesy breadsticks today!”; on-hold music/messages;
call recording; auto answering (If not answered in a few
rings, the system can pick up instead of a “Please hold—
thankyouforcallingpleasehold—sorry about that, where
were we?” message; detailed reports on time to answer, lost
calls etc.; and special services and reports for multi-location
operators, including centralized call centers.
PizzaCloud works to ensure you get the maximum benefit
from the system. Their support team will talk through your
needs and set everything up for you. Most customers who
use the start-of-call messages to promote add-on items see a
$350 to $750 increase in revenue just on those items.
The folks at PizzaCloud answer their phones 24 hours a
day, 365 days a year (and they really do answer—you don’t
have to rely on a voicemail box and hope someone calls you
back). And PizzaCloud does not charge for tech support or
moves/adds/changes. They will even search for good numbers for your new locations and hold them for up to a year
at no charge!
PizzaCloud’s base package is just $155.00 per month plus
hardware (and it can be leased to eliminate upfront cost).
Call 866-511-5521, visit pizzacloud.net or email jscully@
pizzacloud.net for more information.