Q I’m overwhelmed. Where do I turn for help?
A It took a strong ego to start your business. It also takes a strong ego to ask for help. So many restaurant
operators bear the entire operation on their shoulders and
eventually can’t handle the workload. It takes a toll on
their health, family life and business.
I recently sat down with an operator of a multiunit
company, not at his famous restaurant but at his hospital
bed after he’d suffered a heart attack while filling in for
a sick chef. As soon as our eyes met, he said, “I know, I
know! Don’t tell me again that I need to slow down and
ask for help!” For years he has chased his dream of owning
several restaurants, perhaps a chain, all around his home
state. All the while I’ve encouraged him to create a system
that someone else could manage, but there never seemed
to be enough time. Well, now there was time.
I interviewed this person every day in the hospital,
wrote down his thoughts and noted all the tasks he per-
formed during a typical day in the restaurant. I created a
database of suppliers, vendors, customers, and anyone he
could think of that would want his concept to succeed,
and, when we reached out to them, you wouldn’t believe
the outpouring of help he received! From the waitstaff and
managers to vendors and third parties, everyone rallied to
support him. They all wanted to help this chain continue
and expand beyond my friend’s wildest dreams.
I taught him how to monitor his restaurant’s results
via a laptop that retrieved information from every store
and helped him understand data analytics, which he had
never worked with before. He learned that his instructions
could be passed on to team members from his bedside and
saw, to his amazement, that his absence from the store
allowed his team to step up and perform better.
The moral of this story: Don’t let a health emergency
force you to discover how many people want you to suc-
ceed and will gladly work harder for you. Doing every-
thing yourself might land you in a hospital bed. Ask for
help before this happens to you!
Is It Time to
Slow Down and
Ask for Help?
ACCOUNTING FOR YOUR MONEY
Michael J. Rasmussen is the owner of Rasmussen Tax Group ( rasmussentaxgroup.com) in
Conway, Arkansas. He is also the co-owner of Eyenalyze ( eyenalyze.com), a company that
provides real-time profit analysis for restaurant owners.
Don’t let yourself get overwhelmed by
taking on too many responsibilities. Your
operation should run smoothly with or
without you. By Michael J. Rasmussen